Privacy and Refund Policy
Copyright 2010 EPRO INDIA. All Rights Reserved
Privacy Policy:

EPRO INDIA is a group of professionals that operate as business associates and not just employees. All the business associates have executed
non-disclosure agreements with the firm with the commitment that all the information related to the business and customers shall be kept confidential. In
addition, EPRO INDIA enters into non-disclosure agreements with all corporate clients. All the terms of such Non-disclosure agreements are applicable
and binding upon EPRO INDIA. In this context, EPRO INDIA has not declared the names of customers on this site as per requirement of the
non-disclosure agreements.

For the retail customers who may not sign an NDA with EPRO INDIA, it is hereby declared that:

(a) All the details of such customers, including personal and business details, captured by EPRO INDIA shall be kept highly confidential and will not be
declared to anyone outside the organisation except for situations requiring co-operation with the investigation agencies of the Government of India.
(b) Such details shall be stored on highly secured computer systems employing modern security controls.
(c) The objective of keeping customer details is to comply with the "Know Your Customer" norms of the Government of India as required by Anti-Money
laundering, Anti-terrorism and such other policies.
(d) It is hereby declared that EPRO INDIA includes the details of the customers in the accounting statements which in turn are audited by a certified
chartered accountant. This is done in accordance with laws and regulations applicable in India and against a non-disclosure agreement signed between
EPRO INDIA and the chosen chartered accountant(s).

Refund Policy:

If the customer is able to justify and prove that the content of our consulting documents and research papers are plagiarised, then we shall return the
amount paid by the customer in full within 15 days of presentation of such claim and validation by using industry standard plagiarism detection tools -
like Copyscape.

The refund claims can be made to Sourabh Kishore who can be contacted at +91 98105 60356 and sourabh@etcoindia.com. All refund claims should be
substantiated by reports of tools like Copyscape.

In addition to this policy, other terms of refund shall be agreed in the Master Services Agreement signed between EPRO INDIA and the Customer.



Electronic Publishing and Research Organisation (EPRO) India (formerly ETCO India)